How it works

Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing.

Launch in 1 week with Support as a Service or Dedicated Teams.

Stay on-Brand with Other Brands already Working with Influx

Exceptional CX aligned with your business

Blenders partnered with Influx to deliver speed, flexible and scale to their support operation while maintaining their standards and vibe. 6 years later, we’re still loyal partners through all their growth, and one big acquisition!

See how other brands work with Influx - a trusted partner for growth and operations.

Exceptional results to lock-in your growth

Hire the top 1% of agents in the world: pre-trained and fully mananged. Achieve:

See what our clients are saying.

Mayang, Operations, 5 yrs with Influx

Respond faster

Reduce response times and grow your business

Stay on top of customer support tickets with pre-trained, always on Support as a Service or dedicated support teams. We’ll find, train and manage new faces that match your brand values and voice, taking you from recruitment to “resolved” in a week.

Stephanie, Customer Support, 1 yr with Influx

Full service solutions

Management and training included

Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.

How we learn your business →

Gabriel, Recruiter, 3 yrs with Influx

Future proof

Make your existing team even better

Sometimes you need a little help, other times you need a lot. Whether it’s a seasonal spike, 24/7 coverage or an extra layer of support while you grow, we offer pay as you go pricing to match your business needs – and complement your existing capabilities.

Ana, Customer Support, 2 yrs with Influx

Seamlessly connect

Connect faster and build better experiences

Focus on long-term outputs (not putting out fires) with fast onboarding and integration. We connect to all major helpdesks and learn existing processes to match your brand, style and delivery. So you can direct your attention to things that grow, not slow, your business.

Renardo, Team Leader, 5 yrs with Influx

Flexible pricing

Month-to-month pricing to match your margins

Gearing up for major growth? Build a support team to manage the surge. With omnichannel coverage and dedicated agents in a simple month to month format, we’ll help you boost your bottom line and maintain inbox zero.

See pricing →

Nadya, Customer Support, 2 yrs with Influx

GET STARTED

Launch in a week. Clear the inbox in two

With pre-trained CX professionals, 24/7 coverage and smart helpdesk integrations, we’re ready to step up your support within a week. Take charge of the inbox and free up your in-house team to do their best work. We’ll handle the rest.

Daniel, Dpt. Delivery Manager, 6 yrs with Influx

How Influx works

Getting started with Influx is easy. Launch a fully flexible support ops team in six simple steps

 

1. Book a call

Have a quick and easy consultation with our team to receive a customized support plan for your business.

 

2. Plan your team

Working together, we map out your CX strategy and build a team based on your unique business needs.

 

3. Set KPIs

Meet your Influx management layer to plan onboarding and training. We work with you to set tangible benchmarks.

 

4. Train once

Train your team on business processes, your service, product and brand voice, while we test your helpdesk and workflow.

 

5. Go live

With your approval, we go live. Your multichannel support team is ready to ramp up and start managing your support queues.

 

6. Review

Regular QA and feedback with your team leaders ensures that your systems and workflow see continuous improvement.

You're in good company

Influx is trusted by hundreds of online businesses, big and small.

24/7 omnichannel support for tier-1 & tier-2 tickets while experiencing 16,954% growth
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
24/7 global support for 2,000+ live chat conversations a month after 2x company growth

Support solutions to grow your business

Full-service, fully-managed outsourcing solutions for growing businesses, everywhere.

 

Customer support

Add speed, scale, and flexibility to your customer support operation, 24/7.

Learn more →

 

Sales teams

Grow your business faster with expert sales reps. Ready to go in 1 week.

Learn more →

 

Call centers

Enterprise grade, omni-channel support teams without the overhead.

Learn more →

Resources to supercharge business operations

Business Operations
Discover the 6 components to empower business operations
Product
See the benefits of customer service as a service
Customer Support
Read the 8 reasons to outsource IT and technical support
Customer Support
Learn how to scale without compromising customer support
Business Operations
What is support as a service? (And why you need it)

Ready to get started? Let’s talk!

Ready to get started?

Make your business fast, flexible and ready for anything with experienced 24/7 teams in a simple month to month format.