SaaS customer support

Reduce churn and increase customer value with 24/7 support as a service.

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Email and chat support for SaaS companies

Support as a service includes all management, training and QA. We respond to your customers and troubleshoot issues 24/7. We can provide either frontline support or plug into your existing support system to help with off-hours support.

 

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Elastic, pay per response pricing

Pay per response pricing guarantees response times, coverage and quality. Our services is elastic and scalable with no lock-in contracts. It goes up when you need us and goes down if you respond to more conversations with your internal team. You can choose to use us when you want.

 

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Nurture leads and schedule sales calls

For many of our clients, we provide pre-sales support, either helping potential customers or filtering and collecting leads for sales teams. By being available 24 hours, you can also grow your total lead pool. Learn more about live chat support here.

Some of our SaaS clients

Vend@2x Biteable@2x Front Frontify@2x Sinefa@2x

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Steve oconnor

“Influx has really helped us with high volume hours. We're pretty data driven, so we know when we're struggling to deliver an experience that's up to the quality that we want. Influx helps us with that.

It also feels more like a partnership than a business arrangement. Influx is invested in our success.”

Steve Noone O'Connor
Global Director of Customer Experience at Vend, selling to 18,000+ businesses.

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Eva

“They act as an extension of our team. They help with burst coverage and they act as a buffer layer between support demand and our own internal agents. We now have the flexibility and confidence to plan for spikes in tickets.

This gives us more time to do other things like personal development and project work, helping us improve the product, office, and overall service.”

Eva Schaller
Head of Customer Support at Sendle, growing 20% month on month.

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Cori
“Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.”
Cori Morris
Customer support manager at Front, $13 MM in funding with 2,000+ clients
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