Customer Support, Done.

Hire 24/7 teams to clear the inbox as you need it. We match your brand voice exactly with all management & training included.

Need staffing now? Launch a support team in one week →


Influx in action

93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support

Flexible support team benefits

See how companies work with Influx to deliver flexibility and scale.

Scale fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us. Learn more about how it works or read client growth stories.

Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Improve automatically

Our service is fully managed. We use three levels of management: local, client-specific and data-driven. This improves performance autonomously.

No commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month. Learn more about pricing, paid monthly, based on output.

Prepare for the future

Start small with Support as a Service shared services team, then expand later into multichannel, proactive onboarding and insights.

Start in one week

We pre-train agents to work with new clients. Get in touch with our onboarding team to either clear the inbox now or launch a long term solution.

Elastic Service

Scale fast and launch new channels

Our flexible service expands and contracts with you. Whatever the volume, wherever the customer, we’re here to ensure you hit KPIs.

How it works →

Future proof

Hire a support operation that can grow with you

Strengthen your existing team, clear the backlog or launch an operation at scale. Customer support isn’t one-size-fits-all, our service is flexible and ready to grow with you.

See how pricing works →

Our results


Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

Learn more →


Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →


Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

Learn more →

Automatic improvement

Improve autonomously with fully managed support

We’re a complete operation on demand. Through three levels of management we get to know your organisation inside out, so you can scale up without compromising quality.

How we learn your business →

Fast onboarding

Start in one week

Start as early as next week with no lock-in commitments. Agents are pre-trained and ready to go so you can focus on growth.

Let’s chat →

Delivering a flexible customer experience on brand and at scale

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Multichannel support. Scale fast on every channel.

Our teams are flexible and work quickly across all channels. Email, chat, voice, and even through social, like Facebook, Twitter, Instagram and more. Deliver a scalable omnichannel experience that grows your business faster.

Ready to try Influx? Contact sales →

How it works: Tech

We connect with all technologies for a seamless end to end support experience.

freshdesk logo help-scout logo zendesk logo intercom logo gorgias logo textexpander logo facebook logo livechat logo amazon logo front logo drift logo Instagram logo spredfast logo okta logo shopify logo basecamp logo slack logo google-drive logo olark logo hootsuite logo salesforce logo kustomer logo

Want to learn more about how we can connect to your systems? Chat with sales →

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.